What you see
The top of Hyre shows Your LinkedIn connection has expired or Your LinkedIn account is disconnected, the LinkedIn card shows Needs Reconnect, or Outreach says Your LinkedIn session for Outreach has expired.
Why this happens
Your LinkedIn session has ended, usually because you logged out or your cookies were cleared. See Why does my LinkedIn keep disconnecting?.
How to fix it
Use Chrome or Edge with the Hyre AI Connector extension. Don't see the extension under the puzzle icon at the top right of your browser? Install it again from Settings › Channels.
Log in to LinkedIn in a normal tab of the same browser, in the same browser profile as Hyre. Does LinkedIn ask for a verification code by email or text, a code from your authenticator app, or an approval in the LinkedIn app on your phone? Complete that first. You should be able to see your LinkedIn feed.
In Hyre, go to Settings › Channels and click Reconnect on the LinkedIn card. Or click Reconnect in the bar at the top.
Click Reconnect in the extension when it opens. The extension reads your LinkedIn session and passes it to Hyre. You don't type a password in Hyre.
Wait until the card shows Standard or Premium again. Your earlier conversations and campaigns are kept; they come back once the connection is restored.
Outreach: if it still says Your LinkedIn session for Outreach has expired, click Sync now.
Reconnect Sales Navigator or Recruiter
Your seat has its own session and its own card. If an import says Hyre can no longer open your Sales Navigator seat, while your regular LinkedIn works: 1. In the same browser, open a tab with Sales Navigator or LinkedIn Recruiter and make sure you are logged in there. 2. In Settings › Channels, click Reconnect on the Sales Navigator / Recruiter card. 3. Get a message that no seat was found? Refresh the Recruiter or Sales Navigator tab and try again.
Is it working again?
The LinkedIn card shows Standard or Premium, without Needs Reconnect.
The bar at the top is gone.
Outreach shows no notice and your campaigns show numbers again.
Prevent it
Stay logged in to LinkedIn in that browser and keep the linkedin.com cookies.
No VPN to another country, no other LinkedIn tools, one LinkedIn account per browser profile.
Still not working?
Reconnect fails twice, or nothing happens when you click the button? Read Connecting LinkedIn doesn't work. If that doesn't help, send us a message through the chat in Hyre (Helpdesk). Say what you see and since when.