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The Sourcing Agent is missing or doesn't search

You don't see the Sourcing Agent, or it stops searching or scoring? The most common causes and what to do.

Written by Wijnand Karsens

What you see

  • The Sourcing Agent isn't on your Agents page or in Outreach › Lists.

  • The agent starts, but searching keeps failing or finds nothing.

  • The agent stops with: This month's sourcing allowance is used up. Ask your admin, or continue next month.

  • The agent says the search continues on another seat.

Why this happens

  1. Sourcing isn't switched on for your organization. The Sourcing Agent is in beta and Hyre switches it on per organization. Signing out and in again doesn't help then.

  2. Your Recruiter or Sales Navigator seat isn't connected (anymore), or your LinkedIn license is no longer active. Search runs on your own seat if you have one.

  3. Your seat has reached its daily limit. LinkedIn lets a Recruiter Lite seat view about 2,000 profiles a day. Hyre stops around 1,800, so you can still work in Recruiter yourself. A search can then continue on another seat; the agent tells you.

  4. The monthly sourcing allowance is used up. Every organization has a monthly budget for summarising and scoring profiles. What was already found is kept.

  5. Your AI assistant isn't (properly) connected. The agent runs in Claude.

  6. You have Recruiter open yourself. LinkedIn allows one session at a time on a Recruiter account. If you are working in Recruiter in your browser, the agent cannot search on your seat and searches Hyre's profile database instead. Close Recruiter and start the agent again in a new chat.

How to fix it

  1. Agent not visible? Send us a message; we switch sourcing on for your organization.

  2. Search fails? Go to Settings › Channels and check that the Sales Navigator / Recruiter card shows Connected. If not, open LinkedIn Recruiter or Sales Navigator in the same browser and click Reconnect (or Connect Sales Navigator / Recruiter). Also check that search works in Recruiter itself.

  3. Monthly allowance used up? Ask your admin to contact us, or continue next month.

  4. Claude shows errors? Click Reconnect on the Hyre connector in Claude. See Hyre stopped working in Claude.

  5. Stuck? Start the agent again in a new chat.

Is it working again?

  • The Sourcing Agent is on your Agents page and in Outreach › Lists.

  • The agent makes a search plan and shows a first sample with scores.

Prevent it

  • Keep your Recruiter or Sales Navigator seat connected.

  • Split very large searches. One run holds at most 1,000 profiles; the agent suggests a split itself.

  • Few or odd results? Check the must-haves and nice-to-haves the agent proposes and give feedback on the sample before you let it score the whole population.

Still not working?

Send us a message through the chat in Hyre (Helpdesk). Say what you see and since when, with the error from Claude.

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