What you see
A coloured bar at the top of Hyre, a label on the LinkedIn card under Settings › Channels, a notice in Outreach or an email from Hyre about your LinkedIn account. Below is what each one means.
Why this happens
Hyre works with your own LinkedIn session: the same sign-in as in your browser, passed on by the Chrome extension Hyre AI Connector. Hyre stores no LinkedIn password. When that session ends, for example because you log out of LinkedIn, Hyre can't reach your account until you reconnect. Why a session ends is in Why does my LinkedIn keep disconnecting?.
How to fix it
Bars at the top of the app
Notice | Meaning | What to do |
Connect your LinkedIn account to send and receive messages directly from Hyre. | You have never connected LinkedIn. | Click Connect LinkedIn. |
Your LinkedIn connection has expired. Reconnect to continue sending and receiving messages. (amber) | Your session has expired. Hyre still knows your account but can't reach it. | Click Reconnect. See Reconnect LinkedIn. |
Your LinkedIn account is disconnected. Reconnect to continue sending and receiving messages. (red) | The connection is broken. | Click Reconnect. |
Connect your Sales Navigator or Recruiter seat to import leads from Sales Navigator and Recruiter searches. (blue) | Your regular LinkedIn works, but your Sales Navigator or Recruiter seat isn't connected. | If you have such a seat, click Connect. If not, dismiss it; it won't come back. |
If you dismiss a red or amber bar, it returns on the next page load while the problem is still there.
On the LinkedIn card under Settings › Channels
Label | Meaning | What to do |
Standard or Premium (green) | Connected. The label says what kind of LinkedIn account you have. | Nothing. |
Needs Reconnect (amber) | Your session has expired. | Click Reconnect on the card. |
Syncing conversations | Hyre is fetching your LinkedIn conversations now. | Wait a moment. Sync Messages works again when it's done. |
Still syncing in the background | The first import takes longer than 45 minutes. It is still running. | Nothing. Your conversations appear when it finishes. With many conversations that can take a while. |
Synced | The last sync finished. | Nothing. |
Sync failed | The last sync didn't finish. | Click Sync Messages. If it fails again, send us a message. |
No label, a Connect LinkedIn button | Not connected. | Click Connect LinkedIn. |
The Sales Navigator / Recruiter card shows Not Connected or Connected, with a label per seat: Sales Navigator, Recruiter and, for Recruiter Lite, also Lite.
In Outreach
Notice | Meaning | What to do |
Your LinkedIn session for Outreach has expired. | Outreach can no longer use your LinkedIn account. Campaigns are on hold. | First click Sync now. If that doesn't work, click Reconnect LinkedIn. |
Outreach can't reach LinkedIn for your account right now. (red) | There is a connection problem between Outreach and LinkedIn for your account. | Click Sync now. If it stays, reconnect, and otherwise send us a message. |
Tell us what kind of recruiting you do | You haven't filled in your Recruiting discipline yet. | Click the button and fill it in under Settings › Profile. |
A list or campaign doesn't load, with Try again | Loading failed. Your campaigns are still there. | Click Try again. If it also shows Reconnect LinkedIn, reconnect. |
When your LinkedIn connection breaks, you get an email with the subject Your LinkedIn account is disconnected from Hyre and a Reconnect button. You get at most one per 24 hours.
What stops while LinkedIn is disconnected
New LinkedIn messages don't reach Hyre and you can't send LinkedIn messages from Hyre. Your LinkedIn conversations are hidden for the time being.
Invitations and campaigns that use your LinkedIn account are on hold.
Is it working again?
The bar at the top is gone.
The LinkedIn card shows Standard or Premium and no Needs Reconnect.
Outreach shows no notice and your campaigns show numbers again.
Your LinkedIn conversations are back in your Inbox.
Prevent it
Stay logged in to LinkedIn in the browser you connected with.
Read the tips in Why does my LinkedIn keep disconnecting?.
Still not working?
Send us a message through the chat in Hyre (Helpdesk). Say what you see and since when.