Everyone in your organisation has one of three roles. The role decides what someone can manage, not what they can do in their own work: recording, the Inbox, agents and campaigns work the same for everyone.
The three roles
Owner: manages the organisation, the connections and the subscription. Usually the owner, director or a dedicated admin.
Manager: leads a team. Can invite colleagues and manage fields and organisation settings for the team, but not the subscription, and cannot disconnect connections.
Employee: the recruiter. Works with Hyre and manages only their own account. In onboarding this role is called Recruiter.
Who can do what?
Owner | Manager | Employee | |
Own account, channels and conversations | Yes | Yes | Yes |
Invite colleagues | Yes, all roles | Yes, Employee and Manager | No |
Change a colleague's role | Yes | No | No |
Deactivate or remove a colleague | Yes | No | No |
See the member list | Everyone | Own team | Read only |
Create teams and assign members | Yes | No | No |
Settings › Organization (default owner, team's Ask AI client, transcript to ATS) | Yes | No | No |
Connect or reconnect the ATS or CRM | Yes | Yes | Yes |
Disconnect the ATS or CRM, choose the write target | Yes | No | No |
Settings › Fields (choose ATS fields) | Yes | Yes | No |
Create agents and templates for the whole organisation | Yes | Yes | No (personal only) |
Notetaker name, logo and chat message for the organisation | Yes | Yes | No (own only) |
Upload or replace the brandbook | Yes | Yes | No (can view) |
Add or remove exclusions | Yes | No | No (can view) |
Switch the AI write limit on or off | Yes | Yes | No |
Daily limit of 50 AI writes to the ATS (when the limit is on) | no limit | no limit | Yes, applies |
View Billing | Yes | Yes, read only | No |
Buy, change or cancel the subscription | Yes | No | No |
Change a colleague's role
Go to Settings › Organization Members.
Click the three dots next to your colleague › Change Role.
Pick the new role and confirm.
Good to know
Nobody changes their own role. Ask another owner.
The last owner of an organisation with other members cannot be removed or demoted. Make someone else owner first.
Conversations are personal. An owner or manager does not see a colleague's conversations either, unless that colleague shares them. Contacts are shared within the organisation.
A team grants no extra rights. It only decides which colleagues a manager sees. See Create teams.
Discipline is not a role. Recruiter 180, Recruiter 360 or Sales under Settings › Profile describes your work and grants no rights.
Read more
Academy: Teamleden uitnodigen in the Hyre Academy (Dutch).
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