What you see
After connecting, only a few LinkedIn conversations are in your Inbox.
New LinkedIn messages don't come in, or come in late.
Your LinkedIn conversations are suddenly gone.
InMails from Sales Navigator or Recruiter are missing.
Why this happens
The first import is still running. Hyre fetches your history within the limits LinkedIn sets. With many conversations that can take a long time. The LinkedIn card then shows Syncing conversations or Still syncing in the background.
Your LinkedIn is disconnected. Hyre then hides your LinkedIn conversations until you reconnect.
Read status and details are fetched periodically, about every hour for active accounts and at least once a day for the rest.
InMails in the Sales Navigator inbox are not read by Hyre.
The sync failed: the card shows Sync failed.
How to fix it
Go to Settings › Channels and look at the LinkedIn card.
Shows Syncing conversations or Still syncing in the background? Wait. Your conversations appear when the import finishes.
Shows Sync failed, or no label? Click Sync Messages. It's fine to do this more than once.
Shows Needs Reconnect, or a notice at the top? Reconnect: see Reconnect LinkedIn. Your conversations come back after that.
Recruiter messages missing? Connect your seat on the Sales Navigator / Recruiter card.
Is it working again?
The LinkedIn card shows Synced.
You see your recent LinkedIn conversations in your Inbox and new messages come in.
Prevent it
Stay logged in to LinkedIn in your browser, so the connection doesn't drop.
Give the first import time, especially if you have many LinkedIn conversations.
Still not working?
Still only a few conversations after a day? We can restart the import. Send us a message through the chat in Hyre (Helpdesk). Say what you see and since when.