What you see
A notice when you send a LinkedIn message or connection request from Hyre, or an error on a campaign action (in the processed actions or in Scheduled tasks).
Why this happens
LinkedIn refuses an action, or Hyre can't reach LinkedIn. Hyre translates the reason into a sentence that says what you can do. Find the message below.
How to fix it
On a LinkedIn message (Inbox)
Message | What to do |
Your LinkedIn account is not connected. Go to Settings → Channels to connect it. | Reconnect LinkedIn. See Reconnect LinkedIn. |
Your LinkedIn session has expired. Please reconnect your LinkedIn account. | Your session expired. Reconnect. |
You are not connected to this person. Send a connection request, or use InMail from a paid LinkedIn plan. | You can only send a normal message to connections. Send a connection request first, or an InMail. |
This person does not accept InMail. | Send a connection request or pick another channel (email, phone). |
You have no InMail credits left. | Wait for new credits (usually monthly) or send a connection request. |
This message needs a paid LinkedIn plan. Upgrade the plan, or reach this person another way. | Your LinkedIn plan doesn't support this message. |
You already have a conversation with this person. Open it from the inbox. | Find the existing conversation in your Inbox and reply there. |
This person cannot be reached on LinkedIn. | The person blocked you, or their account no longer exists or can't be reached. Pick another channel. |
This person cannot be reached from your LinkedIn Sales Navigator seat. (or Recruiter seat) | This person can't be reached through your seat. Try a connection request or another channel. |
The message is too long for LinkedIn. | Shorten your message. |
LinkedIn rejected one of the attached files. | Try another file format or a smaller file. |
LinkedIn is rate limiting requests. Please try again in a few minutes. | LinkedIn is slowing you down. Wait a few minutes. |
Could not reach LinkedIn. Nothing was sent, so you can try again. | Nothing was sent. Try again. |
Could not send the LinkedIn message. Please try again. | Try again. |
Something went wrong on LinkedIn's side. Refresh the conversation to see whether it was sent before you send it again. | The message may have arrived anyway. Refresh the conversation and only resend if it isn't there. |
On a connection request
Message | What to do |
You already sent this person a connection request recently. | Wait for a response. The request is under Pending invites. |
A connection request to this person is already pending. | Same. |
You are already connected with this person. Send a message instead. | Send a message. |
LinkedIn does not allow a new connection request to this person yet. | You withdrew a request earlier. LinkedIn blocks a new one for about three weeks. |
LinkedIn does not allow a new connection request to this person within 24 hours of the last one. | Try again tomorrow. |
LinkedIn's limit for connection requests is reached for now. Try again tomorrow. | You hit LinkedIn's limit. Lower your daily limit. If it keeps happening, see LinkedIn warning or restriction. |
Your LinkedIn account has reached its limit of connections. | LinkedIn allows at most 30,000 connections. Clean up connections. |
LinkedIn does not allow a connection request to this person. | This person doesn't accept requests from you. Pick another channel. |
This LinkedIn account cannot send connection requests. | Your account may not send requests, for example due to a restriction. Check LinkedIn itself. |
The note is too long for LinkedIn. | Keep the note under 300 characters. |
A note on a connection request needs a paid LinkedIn plan. Send it without a note. | Send without a note. |
LinkedIn did not answer in time. / Could not reach LinkedIn. / Something went wrong on LinkedIn's side. followed by Check your sent invitations on LinkedIn before you send it again. | The request may have gone out anyway. Check your sent invitations on LinkedIn before you try again. |
Could not send the connection request. Please try again. | Try again. |
On a campaign action
Message | What to do |
The note was over LinkedIn's 300-character limit, so no invitation was sent. | Shorten the note on the Connection request step. Note: fields such as name and company make the text longer when it is sent. |
LinkedIn refused the action because the account sent too many in a short time. Lower the campaign's daily limits if this repeats. | Lower your daily limits under Outreach › Settings. |
The LinkedIn account has no InMail credits left, so no InMail was sent. | Wait for new credits or turn off Send an InMail if ignored. |
The LinkedIn account was signed out, so the action did not run. Reconnect LinkedIn to resume the campaign. | Reconnect LinkedIn. The campaign carries on after that. |
This person is already a connection, so this action was not needed. | Nothing. |
An invitation to this person was already pending, so no new one was sent. | Nothing. |
A message was already exchanged with this person, so this one was not sent. | The person replied; the sequence stops. See What happens when someone accepts or replies?. |
This action already ran for this person, so it was not run again. | Nothing. |
No AI reply could be generated, so nothing was sent. | Check that step's prompt, or write the text yourself. |
Missing Sales Navigator profile for recipient | An InMail through Sales Navigator needs the lead to come from Sales Navigator. Import the list through Sales Navigator. |
Any other English text | That is LinkedIn's own text. Send it to us if it keeps coming back. |
Is it working again?
The message or request is in your Inbox or under Pending invites.
The campaign step shows in the processed actions without an error.
Prevent it
Keep LinkedIn connected and stay logged in in your browser.
Stay within the recommended daily limits.
Keep AI notes around 250 characters.
Still not working?
Send us a message through the chat in Hyre (Helpdesk). Say what you see and since when, with the exact error message.
