What you see
A red bar at the top of Hyre:
Hyre can no longer reach your mailbox [email protected]. Calendar, note-taker and email sync are stopped until you reconnect.
with a Reconnect button. You also get an email with the subject Your mailbox is disconnected from Hyre. If the problem is still there after 3 days, one reminder follows.
Why this happens
Hyre has permission from Google or Microsoft to read your mail and calendar. That permission can lapse: - you changed your password; - you revoked Hyre's access in your Google or Microsoft account settings; - your IT admin blocked the app, or Microsoft requires an admin's approval; - your organization disabled your account or tightened security rules.
Hyre checks every mailbox once a day, so the notice appears within 24 hours of the problem.
What stops until you reconnect
Calendar: Hyre doesn't see your meetings.
Notetaker: Hyre doesn't join or record your meetings.
Email: new mail doesn't reach Hyre and you can't send from this mailbox.
How to fix it
Click Reconnect in the bar. Or go to Settings › Channels and connect the mailbox again under Email Accounts.
Sign in to Google or Microsoft with the same mailbox named in the notice. Does your browser pick another account automatically (for example an admin account)? Close the browser or use an incognito window and try again.
Grant everything Hyre asks for: mail, calendar and profile.
Microsoft: do you see "Need admin approval"? Ask your IT admin to approve the Hyre AI app on behalf of the organization (in Microsoft Entra under Enterprise applications). After that you can connect yourself.
Is it working again?
The red bar is gone (refresh the page if needed).
Under Settings › Channels the mailbox shows Connected.
Your meetings are back in Calendar and scheduled meetings get a notetaker again.
Meetings you had while the mailbox was disconnected were not recorded. If in doubt next time, add the notetaker yourself with Add Notetaker.
Prevent it
Reconnect right after a password change.
Ask your IT admin to approve the Hyre AI app for the whole organization, so this isn't needed per person again and again.
Don't revoke Hyre's access in Google or Microsoft.
Still not working?
Send us a message through the chat in Hyre (Helpdesk). Say what you see and since when.