With your phone number connected you call from Hyre (the other person simply sees your number) and can have phone calls recorded and summarised. You do this once.
Before you start
Your mobile phone at hand. Hyre calls you to verify your number.
Step by step
Go to Settings › Channels and on the Phone System card, click Add phone number. If a number is already there, click Manage.
Enter your number. The country code (+31) is already filled in: leave out the leading zero. A number starting with 00 is written with a +.
Click Verify phone number. You get a call within seconds, sometimes from a foreign number.
Answer and follow what your screen says. There are two variants:
Hyre shows a code on your screen. Type it on your phone keypad (the voice is in English).
Or you hear a 6-digit code. Enter it in Hyre and click Submit code.
Your number is verified. The card shows Connected.
Save the notetaker number. Below your verified number there is a QR code (Scan to add Hyre AI to your contacts). Scan it with your phone and save the contact, for example as "Hyre notetaker".
What is the notetaker number for?
Recording an incoming call: say "one moment", add the notetaker number to the call and merge the calls. Five seconds of work.
Outgoing from your mobile: call the notetaker number first, then add the candidate and merge.
Or call straight from Hyre with Call in the sidebar. The notetaker is then on the call automatically. See Call from Hyre.
Good to know
Does Hyre now record all my calls? No. Only calls through Call in Hyre, or where you add the notetaker number yourself. Regular phone calls stay private.
Verification not working? Check the country code and try again after the countdown on the button. Still stuck? Report it through Helpdesk.
Change or remove your number: click Manage on the Phone System card and delete the number. Then add the new one.
Verification calls are limited. There is at least a minute between two attempts, one number can be called at most 3 times, and you get at most 10 attempts per week (3 during a trial). Told that your attempts are used up? Send us a message through Helpdesk.
Let the other person know you are recording. Whether and how you mention it is agreed within your organisation.
Watch the video
Video: Onboarding in the Hyre Academy (5 min, Dutch). Video: Telefoongesprekken in the Hyre Academy (2 min, Dutch).
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