With Call you make calls from Hyre, on your computer or phone. The notetaker is on the line automatically, so afterwards the call is in Conversations › Calls with summary, recording and transcript. The other person simply sees your own number.
Before you start
A headset or earbuds with a microphone. It sounds much better than your laptop microphone.
Your browser may use your microphone.
Connecting your phone number
You do this once, usually during onboarding. 1. Go to Settings › Channels and find Phone System. 2. Click Add Phone Number and enter your mobile number with country code, for example +31 6 12345678. 3. Click Verify phone number. Hyre calls your number (sometimes from a foreign number). 4. Answer and enter the code you hear. 5. Your number now shows as verified under Phone System. Use Manage to change it later. 6. Then save the notetaker's number in your phone. You need it to record calls on your mobile. See Recording phone calls.
Calling
Click Call in the sidebar. On your phone the Call page opens.
In Number, name, or email, type a number, or search a contact by name or email. You can also use the keypad.
Under Microphone and Speaker, pick your headset and click Test to check it works.
Click Call. You see the status: connecting, ringing, connected.
Click Hang up to end the call. You can minimise the dialer during the call; it stays visible as a small bar.
After the call, click Open conversation to open it.
You can also call with the Call button at the top of a conversation in your Inbox or Conversations.
Good to know
A number needs a country code: start with + or 00. Hyre removes spaces, dashes and a 0 after the country code (+31 06...). An extension (ext 123) is dialled after the call is answered.
Test my connection makes a test call of about 15 seconds and tells you whether your connection is Good, Fair or Poor. The test call is not recorded.
"The other person cannot hear you": your microphone sends no sound. Click Try again, or Hang up and call again.
"Poor connection": your internet is too weak. Prefer wifi or a cable, and a computer over your phone.
On your phone: do not leave the app during a call, or the other person may not hear you. An incoming call can interrupt the call.
After a call Hyre sometimes asks How did the call sound?. Your answer helps us improve call quality.
Verification calls are limited: one per minute, and at most three per number. Still not working after that? Send us a message through Helpdesk.
A phone system can be connected by your admin under Settings › Integrations. Those calls appear in Conversations, but without recording or transcript.
Calls made from Hyre in the browser send no summary email. The summary is in Conversations.
Sound or connection problems? Read Calling: no sound or the call fails.
Watch the video
Video: Telefoongesprekken in the Hyre Academy (2 min, Dutch). Video: Onboarding in the Hyre Academy (5 min, Dutch).
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