Some things the inbox cannot do, on purpose or not yet. Here is what to expect and what to do instead.
No bulk actions
You cannot select several conversations at once to mark them read, archive or delete them. Every action works on the open conversation. What you can do: use the shortcuts (j, k, e, u) to work through a list quickly. See Keyboard shortcuts in the inbox. Only in the Drafts folders can you tick several drafts at once and discard them.
WhatsApp: no new chat without history
You can reply to existing WhatsApp chats, but not start a new conversation with a number you never chatted with. WhatsApp blocks numbers that send too many cold messages, and then you lose your own WhatsApp too. That is why this is off by default. What you can do: let the other person message you first, or start the chat on your phone. Then continue in Hyre.
"This conversation is not available from LinkedIn yet"
After you reconnect LinkedIn, an older conversation can be read-only for a while. The reply box then says: This conversation is not available from LinkedIn yet. Reply on LinkedIn.
The conversation stays visible, with messages, tasks and notes. What you can do: reply on LinkedIn itself. The conversation works in Hyre again once the import finds it or a new message arrives in it.
Other limits
The first LinkedIn import takes days. The last 30 days arrive within minutes; the rest follows in 3 to 8 days. Full history per chat arrives gradually. Do not disconnect LinkedIn during the import.
No automatic email follow-up after a number of days. Create a task with a date, or use a campaign for LinkedIn.
Replies to InMails do not stop a campaign. Pause the person yourself in Outreach.
Delete from Hyre deletes in Hyre only, not in your mailbox. What you delete in your mailbox does disappear from Hyre.
Sending from an alias only works if your mailbox has already sent mail from that address.
WhatsApp read status: marking a chat read in Hyre does not always reach your phone.
WhatsApp calls are not recorded. Use Record with your phone on speaker.
WhatsApp attachments: up to 15 MB per file and 10 files per message.
No coloured ATS status on email, LinkedIn and WhatsApp. You only see it in Conversations.
Font and colour from Outlook are not applied by Hyre.
Something else not working? Send us a message through Helpdesk at the bottom left in Hyre.
Watch the video
Video: Unified inbox in the Hyre Academy (2 min, Dutch).
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